Step Swap Step Swap

Frequently asked questions

Mismatched shoe sizes · EU sizing · Free to join · Pay only when you swap

What is Step Swap?

Step Swap helps people with mismatched shoe sizes find a SoleMate and swap sneakers fairly. You can also match for same-size color swaps or single-foot / spare-shoe needs.

Can I browse without an account?

Yes. Enter your left and right EU sizes on the homepage or community page to see how many SoleMates match. Names and chat require a free Google sign-in.

Is sign-in free?

Yes. Creating a profile, viewing matches, and messaging are free. There is no subscription.

When do I pay?

Only when you and a SoleMate agree to swap and need shipping labels. Each person pays for their inbound parcel (carrier shipping + shop fee). You are not charged until both have authorized payment; if the swap expires, the hold is released.

How much does a swap cost?

It depends on the route (your country and your SoleMate's country). See our delivery fees page for typical totals. The exact amount is always shown in chat before you pay.

What if my left and right foot are different sizes?

Enter both sizes when searching. Step Swap matches opposite sizes (e.g. left 42 / right 43 with someone who wears 43 / 42) within a ±1 EU tolerance.

I wear a shoe on one foot only — can I join?

Yes. After sign-in, set your wear-foot preference in Profile. We match you with swappers who may have a spare shoe in your size.

Prosthetic or adaptive footwear?

Same flow as single-foot: set which foot you wear a shoe on and your EU size in Profile. Mismatched-size SoleMates may have a spare shoe; supply-only swaps let one person ship while the other only receives.

Recovering from an injury?

If you need one shoe for a cast, surgery, or temporary recovery, use the single-foot profile setting. You can match with SoleMates who have a spare in your size without buying a full pair.

Kids with different-sized feet?

Enter both EU sizes when searching — growing feet often match as opposite sizes (e.g. left 32 / right 33 with someone who wears 33 / 32).

How does swapping work?

Each person orders a pair in their own size, keeps the shoe that fits, and ships the other shoe to their SoleMate. Step Swap provides carrier labels once both have paid.

Find your SoleMate