Austria is served by Step Swap through Sendcloud, with Austrian Post handling delivery to pickup points and homes. If your left and right feet take different sizes, you can match with a SoleMate in Vienna, Graz or anywhere in Austria and ship the swap to a post office, pickup point or your door. Joining and browsing are free; you pay only when a swap proceeds.
Domestic Austrian swaps are carried by Austrian Post, booked through Sendcloud. You can collect from a post office or pickup point, or have the parcel brought to your home, and your SoleMate sends the matching shoe to your chosen option.
Each swapper pays only for their inbound parcel, and the exact total is shown in chat before anyone confirms.
Austrian swappers are matched across the serviceable area, so a SoleMate might be in Germany, Slovakia, Czechia, Hungary, Poland or Romania. Germany shares a long border and a common language, and Slovakia is a short hop from Vienna.
Cross-border routes cost more than a domestic Austrian swap because the parcel travels further, but you still pay only for the shoe coming to you. Route prices are on the delivery fees page.
Austria uses EU shoe sizing, so matching with the rest of the platform is direct. Step Swap pairs you with someone whose sizes mirror yours within about a one EU size tolerance.
Enter your left and right EU sizes once, and the search shows how many SoleMates already match before you sign in.
There is no membership fee. Creating a profile, viewing matches and messaging are free, and you pay only when a swap completes and you need labels: carrier shipping plus a small flat shop fee.
Domestic Austrian swaps are priced for the local route; cross-border swaps scale with distance. The delivery fees page lists exact amounts.
Payments are taken by Stripe as a hold rather than an immediate charge. If a swap is not completed in time, the authorization is released, so a swap that stalls in Vienna or elsewhere is never billed to you.
Yes. Austrian Post pickup points and home delivery cover the country.
Austrian Post, booked through Sendcloud, carries domestic Austrian swaps.
Yes. Step Swap matches across all seven serviceable countries; Germany and Slovakia are natural partners.
You pay carrier shipping for your route plus a small flat shop fee; see the delivery fees page for exact amounts.
Yes. Browsing matches and messaging are free; you pay only when a swap proceeds.
EU sizes, matched within about a one-size tolerance.