Germany is served by Step Swap through Sendcloud, with DPD handling delivery to pickup points and homes. If your left and right feet take different sizes, you can match with a SoleMate in Berlin, Munich or anywhere in Germany and ship the swap to a DPD Paketshop or your door. Joining and browsing are free; you pay only when a swap proceeds.
Domestic German swaps are carried by DPD, booked through Sendcloud. You can collect from a DPD pickup point, known as a Paketshop, or have the parcel brought to your home, and your SoleMate sends the matching shoe to your chosen option.
Each swapper pays only for their inbound parcel, and the exact total is shown in chat before anyone confirms.
German swappers are matched across the serviceable area, so a SoleMate might be in Austria, Czechia, Poland, Slovakia, Hungary or Romania. Austria shares a language and a long border, while Poland and Czechia adjoin eastern Germany.
Cross-border routes cost more than a domestic German swap because the parcel travels further, but you still pay only for the shoe coming to you. Route prices are on the delivery fees page.
Germany uses EU shoe sizing, so matching with the rest of the platform is direct. Step Swap pairs you with someone whose sizes mirror yours within about a one EU size tolerance.
Enter your left and right EU sizes once, and the search shows how many SoleMates already match before you sign in.
There is no membership fee. Creating a profile, viewing matches and messaging are free, and you pay only when a swap completes and you need labels: carrier shipping plus a small flat shop fee.
Domestic German swaps are priced for the local route; cross-border swaps scale with distance. The delivery fees page lists exact amounts.
Payments run through Stripe as a hold rather than an instant charge. If a swap is not completed within its window, the hold is released, so an unfinished swap in Berlin or any German city costs you nothing.
Yes. DPD pickup points and home delivery cover the country.
DPD, booked through Sendcloud, carries domestic German swaps to Paketshops or homes.
Yes. Step Swap matches across all seven serviceable countries; Austria, Poland and Czechia are natural partners.
You pay carrier shipping for your route plus a small flat shop fee; see the delivery fees page for exact amounts.
Yes. Browsing matches and messaging are free; you pay only when a swap proceeds.
EU sizes, matched within about a one-size tolerance.